Request account deletion
You can request deletion of your Fuelya account and associated personal account information. This is an email request, not an automated website form.
How to make a request
Email support@dmckdigital.co.uk with the subject Fuelya account deletion request. Where possible, send the request from the email address associated with your Fuelya account. Do not send your password or other unnecessary sensitive information.
What happens next
We may need to verify the request before acting on it. Deletion requests are handled within the timeframes that apply under data-protection law; we do not promise a fixed response or completion time on this page.
What account deletion covers
Account deletion is intended to remove or anonymise applicable personal information associated with your Fuelya account, subject to lawful retention requirements.
What may remain
- Approved non-personal product facts may remain in the shared catalogue.
- Limited security or legal records may be retained where reasonably necessary or required by law.
- Protected backup copies may temporarily retain deleted information until the normal backup lifecycle expires.
Information stored on your device
Deleting a server-side Fuelya account does not necessarily delete diary, meal-plan, shopping or other information stored exclusively on your phone. Those are separate local-device records. We do not provide local-data deletion instructions here because they depend on the version and settings of the app you use.